The iceberg model (levels of understanding)

[#harvath-iceberg] suggests that 202105111334 Approaching problems with 5 whys come with a few problems, mostly:

• too broad and might be misused (also JP has several types of why, so might be a limitation from the translation)
• "why" has a bunch of cultural implications, many of them negative

He suggests instead that we follow the iceberg model:

1. Gather events ----- water
2. Observe if the events fit into a trend/pattern
3. Try to identify what make those trends emerge (systemic structures)
4. Check which mental models brought us to those trends (assumptions, beliefs, values, etc)

[#horvath-iceberg]: Horvath, Peter. “You Are Using the ‘5 Whys’ Wrong. Here’s How to Improve.” Medium (blog), October 11, 2021. https://medium.com/@petertamashorvath/you-are-using-the-5-whys-wrong-here-s-how-to-improve-d22abf9384d7.