Modes of conversation

On [#stanier-effective-manager], 9th chapter

There are two modes of conversation:

Directive: It's a push action. You give instructions. Following interest: It's a pull action. You listen to the person and ask meaningful questions, so people can figure out the issue by themselves.

[#stanier-effective-manager]: Stanier, Dr. James. Become an Effective Software Engineering Manager. 1st ed. S.l.: Pragmatic Bookshelf, 2020.